Please contact us if you need help. We can provide you with the necessary assistance to solve your problem or plan a repair if necessary. Make sure you have all the necessary information* handy before contacting us.
*For KickScooters: The serial number is located under your product, on the original box or via the Segway-Ninebot app. It looks like: N2G .....
*For eScooters/eMopeds: the VIN number is located under the saddle.
For Segway-Ninebot consumer products (KickScooters, etc.), please contact WITT A/S:
Phone number : (+358) 09 3157 9150
After-sales service: firstname.lastname@example.org
Spare parts: email@example.com
For Segway eScooter/eMoped products, please contact your local dealer/where you purchased the eScooter/eMoped.
For Segway PT products request (Segway i2, x2 and Patroller), please contact:
Golden Door oy-Segway Finland : firstname.lastname@example.org
It is important to know that the manufacturer's warranty is valid only for products purchased in the European Union. If you wish to operate your warranty, you must contact your reseller who will guide you in the necessary steps. The warranty covers all failures but does not support case.